Privacy Policy
This Privacy Policy explains how Regal Wins collects, uses and protects personal information when you register, play or otherwise interact with our services. We respect your privacy and set out below what data we collect, why we use it and how you can manage your information.
Types of data we collect
We collect information you give us directly and data gathered automatically when you use our site and apps. This includes personal data, technical data and transactional records needed to provide and secure your account.
Personal data
Personal data may include your name, date of birth, email address, telephone number, postal address and copies of identity documents where verification is required. We use these details to open and maintain your account, verify identity, handle payments and meet our legal obligations.
Technical data
Technical data covers IP address, device and browser details, operating system, unique identifiers, connection information and location data inferred from your IP. We use this information to keep your account secure, diagnose problems and improve site performance.
Transactional data
This includes deposit and withdrawal records, bet and play history, bonuses used and other payment details. Transactional data is necessary to process payments, manage disputes, carry out responsible gambling checks and comply with regulatory requirements.
How we use your information
We use data to operate and improve our service, process transactions, verify identity, prevent fraud and money laundering, provide customer support and meet our regulatory duties. With your consent we may also send marketing communications, which you can opt out of at any time.
Data protection practices
We take reasonable technical and organisational measures to protect personal data, including encryption, secure access controls and regular security monitoring. Access to personal information is limited to staff and suppliers who need it to perform their duties.
Cookies and tracking technologies
We use cookies, pixels and similar technologies for essential site functions, analytics, performance and marketing. You can manage cookie preferences through our cookie settings and via your browser. Third-party services may also set cookies when you interact with our content.
Information sharing and third parties
We may share information with payment processors, identity verification providers, fraud-prevention services, analytics partners and regulators where required. We require third parties to protect personal data and only use it for specified purposes. We do not sell your personal information.
User rights
You have rights to access, correct, restrict or delete your personal data, and to object to certain processing. You may also request a copy of your data in a portable format. To exercise any rights we will ask you to verify your identity before acting on your request.
Access, correction and deletion
To view, update or request deletion of your information, sign into your account or contact our support team. We may need to retain certain records to comply with legal and regulatory obligations even after an account is closed.
Contact and updates
If you have questions or wish to exercise your rights, contact [email protected]. We may update this policy from time to time; any material changes will be posted on the site and will come into effect when published. For account-specific queries you can also reference your RegalWins account settings.