Terms of Use

These Terms and Conditions describe the rules that govern your use of the Regal Wins website and services. We set out the relationship between you and us, explain your responsibilities as a user, and explain how we operate the account, payments and promotions on the platform. By registering or playing with us you agree to these terms and any additional rules posted in specific areas of the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account per person is permitted. You must not share login details or allow others to access your account. We may suspend or close accounts where we suspect unauthorised access, multiple accounts, fraud, misuse or breach of these terms. You must notify us immediately if you believe your account has been compromised.

Eligibility requirements

To open and operate an account you must be at least 18+ years old and resident in a jurisdiction we permit. We do not permit play from restricted locations and you must not attempt to bypass geographic controls, for example with a VPN. We may require identity verification and proof of address before allowing deposits, play or withdrawals. Accounts belonging to self-excluded players or those previously excluded for misconduct will not be accepted.

Acceptable platform use

You agree to use the site lawfully and as intended. Prohibited conduct includes cheating, collusion, use of bots or unauthorised software, and any attempt to manipulate games, bonuses or system processes. You must not place bets on behalf of others or accept funds from third parties. We reserve the right to investigate suspicious behaviour, withhold funds, and close accounts where misuse is confirmed.

General bonus and promotion rules

Promotions are subject to specific terms published with each offer. Bonuses may be time-limited, restricted to selected games, and subject to wagering requirements and maximum conversion limits. Withdrawing cash before meeting the conditions of a bonus may forfeit the bonus and related winnings. We may require verification before a bonus is credited or any bonus-related withdrawal is processed.

Deposits and withdrawals

Available payment methods and limits are shown in the cashier. We do not charge fees for deposits or withdrawals, although third-party providers may apply charges. Withdrawals may be subject to identity checks and security screening; we may delay or suspend payouts until verification is complete. We will apply reasonable checks to prevent money laundering and to confirm the source of funds in line with our legal obligations.

Dispute resolution

If you have a complaint please contact our customer services team. We aim to resolve disputes promptly and fairly. If an issue cannot be resolved through normal channels we will explain the next steps and any available independent complaint route. Decisions made following investigation will be final unless subject to an external review where available.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated through the site or by email where possible. Continued use of the site after changes are posted constitutes acceptance. For clarity, this page and any linked rules form the contract between you and RegalWins regarding use of the service.