Responsible Gambling Policy

At Regal Wins we take responsible gambling seriously. We want you to enjoy controlled play and make informed choices, so we provide clear tools, support and guidance to help you stay in control. If you ever need help, our team and trusted external organisations are available to assist.

Player protection principles

We focus on player safety, fair treatment and early intervention. We operate a risk-based approach that aims to identify signs of harm and offer practical options to reduce risk. Our policies are designed to keep play affordable and enjoyable for everyone.

Activity-control tools

We offer a range of controls you can use from your account. These include setting deposit limits, loss limits, stake limits, session time limits and reality checks. You can also take short account breaks or put in place longer-term restrictions if you need time away.

How to use the tools

You can find all limits and timeout options in your account settings or the Safer Gambling section. Lowering limits or starting a break is immediate. If you want to raise limits, we may ask you to confirm the change for your own protection.

Deposit, loss and time limits

Set daily, weekly or monthly deposit limits to stay within your budget. Loss limits can help prevent chasing losses, while session time limits and reality checks remind you to take breaks. We encourage using multiple tools together for better control.

Self-exclusion and account breaks

If you need a longer break, you can self-exclude for a period that suits you. Self-exclusion will restrict access to your account and block play on our site. We also support national self-exclusion schemes and can help you with the registration process if you wish to use them.

Recognising signs of problematic behaviour

Watch for behaviour such as betting more than planned, chasing losses, hiding activity from others, borrowing to gamble, or neglecting work and family. If you notice these signs in yourself or someone you care for, take action early.

Practical tips to stay in control

Set a strict deposit budget, decide in advance how long you will play, use reality checks and automatic limits, never gamble to solve financial problems, and keep gambling funds separate from everyday money. Taking regular breaks helps keep play healthy.

Professional help and support organisations

If you need extra support, contact trusted organisations such as GambleAware, GamStop or GamCare. You can also reach our support team at [email protected] for guidance on using tools, setting limits or arranging self-exclusion. If you are in immediate distress, contact local emergency services.